CARGO PROCESSES
Dear Customers,
The products we offer for sale are ready in our stocks. In order to provide you with the best service, we kindly ask you to take the following information into consideration:
Order Process: Orders placed before 14:00 will be shipped the same day. Orders placed after 14:00 will be shipped the following day.
Shipping Fees: Shipping fees are covered entirely by Olithya. You, our valued customers, can shop without worrying about shipping costs.
Thank you for choosing our products. If you have any questions or need assistance, please do not hesitate to contact us.
Best regards
RETURN AND EXCHANGE POLICY
Dear Customers,
We attach great importance to the quality of our products and your satisfaction. Therefore, we would like to inform you about our return and exchange processes:
Return and Exchange Period: Unopened and undamaged products can be returned or exchanged within 7 days from the date of receipt.
Products Damaged During Shipping: If you encounter any damaged products during shipping, please do not accept the product. As Olithya, we kindly ask you to take this into consideration in order to take precautions against possible damages during the shipping process.
Damage Noticed After Receiving: If you notice damage or a defect after receiving the product, an exchange or refund will be made in accordance with our customer satisfaction policy. In such cases, please contact us as soon as possible.
Your customer satisfaction is always our priority. Please contact us through communication channels for any questions and requests.